Legal

Privacy Policy.

How 3XPO collects, uses and protects your personal data across our website, metaverse events and Partner platform.

Last updated: 30 April 2026

1. Who we are

3XPO ("we", "us", "our") operates the 3XPO metaverse event platform, including our website, the E3 immersive client and the Partner admin application. This policy explains how we handle personal data we collect when you visit our site, register for an event, or use our products.

2. Information we collect

Account & contact details: name, email address, company, role and any information you submit through our contact, demo or registration forms.

Event activity: information about the events you register for or attend, including session attendance, booth visits, chat and meeting participation.

Technical data: device, browser, IP address, approximate location, and basic analytics about how you use the site and platform.

3. How we use your information

To deliver the events and services you sign up for, including authentication, communications and live event functionality.

To respond to enquiries and demo requests, and to send you information you have asked us for.

To improve our products, prevent abuse, and meet our legal and contractual obligations.

Where you have opted in, to send you product updates and marketing about 3XPO. You can unsubscribe at any time.

4. Sharing with event organisers and exhibitors

When you register for an event hosted on 3XPO, your registration details and event activity may be shared with the organiser and the exhibitors whose booths or sessions you interact with. They act as independent controllers of that data and apply their own privacy policies.

5. Service providers

We use trusted third-party providers to run 3XPO — including cloud infrastructure, analytics, email delivery and customer support tooling. These providers only process data on our behalf and under contract.

6. International transfers

3XPO is used globally. Where personal data is transferred outside your country, we rely on appropriate safeguards such as standard contractual clauses to protect your information.

7. Data retention

We keep personal data only for as long as needed to deliver our services, comply with legal obligations, resolve disputes and enforce our agreements. Event-specific data is typically retained for the duration of the event and a reasonable period afterwards for reporting.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict our use of your personal data, and to object to certain processing or request data portability. To exercise any of these rights, contact us using the details below.

9. Security

We use technical and organisational measures — including encryption in transit, access controls and monitoring — to protect personal data. No system is perfectly secure, but we work hard to keep yours safe.

10. Cookies

Our website uses essential cookies to operate, and limited analytics cookies to understand usage. You can control cookies through your browser settings.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

12. Contact us

Questions about this policy or how we handle your data? Get in touch via our contact page and we'll respond as soon as we can.

For privacy-related requests, please reach out via our contact page.